Troubleshooting

VALR is designed to work with any heart rate monitor that uses Smart Bluetooth AND is not restricted from using third party apps by the manufacturer.

If your monitor is unrestricted and properly configured, there are several reasons that your monitor might fail to connect with VALR.  Please verify Bluetooth is powered ON from the phone’s “Settings” screen as the first step.

1.  Verify VALR is connected to the heart monitor you plan to use.

  • If you have more than one heart monitor or there is more than one monitor in range, it’s possible VALR was connected to wrong monitor.  Start by opening the VALR app
  • View the selected monitor on the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab
  • If the monitor is not the desired one, remove and scan for the monitor you plan to use

2.  If you are using another app on your phone that can connect to your monitor, it might be “stuck” talking to that app.

  • Completely close the other app (double-tap the Home button or swipe up from the bottom of the screen to see open apps and swipe up on an app window to dismiss it).
  • Open the VALR app and remove a previously selected monitor on the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab if applicable
  • Close the VALR app
  • Turn OFF Bluetooth on iPhone via the “Settings” screen
  • Restart Bluetooth by turning ON
  • Open VALR and go to the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab
  • Scan for monitors and see if it comes up to connect to it

It is important that your heart rate monitor not be connected on the Bluetooth Settings page. This will prevent the VALR app from “finding” the monitor and connecting.

3.  If the heart rate monitor cannot sense your heartbeat, the monitor will not be visible to your phone.

  • Follow the manufacturer’s instructions to get a good connection with your skin. A common recommendation is to wet the side of the monitor that faces your skin with water. This allows it to better sense your heartbeat.
  • Check or replace battery. Heart monitor batteries typically last for a very long time, but a very weak or dead battery could cause your monitor not to show up.

4.  The iPhone might be connected to a different Bluetooth device.

  • In the VALR app, go to the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab and remove the previously selected monitor, if there is one
  • Close the VALR app (double-tap the home button or swipe up from the bottom of the screen and swipe up on the app window to dismiss the app window)
  • Disconnect all heart rate monitor hardware connected via Bluetooth in your iPhone settings
  • Open VALR and go to the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab
  • Scan for monitors and see if it comes up to connect to it

5.  A temporary glitch related to Bluetooth connectivity in the phone’s operating environment might prevent connection.

  • First try turning Bluetooth OFF and back ONGo to the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab and remove the previously selected monitor, if there is one
  • Power off your iPhone entirely
  • Restart your iPhone
  • Open VALR and go to the Heart Rate Monitors > Manage My Monitor screen under the “Settings” tab
  • Scan for monitors and see if it comes up to connect to it