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Questions and Troubleshooting

If this information doesn’t help you solve an issue you might be facing, please email us at support@withvalr.com and let us know the problem so we can help!

Why does VALR track run time (“volume”) instead of run distance?
Not all miles are created equal! When you head out for a run, the time it takes you to complete a certain distance may vary based on the terrain, weather conditions, your fatigue level, or the type of workout you are doing.

By tracking workouts based on minutes run, VALR controls for these factors to systematically advance your volume for subsequent runs.

Elite coaches often use this approach to maximize physiological gains per effort expended. Your training plan will start with a comfortable amount of time per week, based on how much you’re currently running. VALR will build your volume from there, balancing work and rest to optimize performance and minimize risk of injury.

What is the “VALR Success Score” (VSS) that is displayed after my run?
The VSS shows you how accurately you ran in your planned zones during that workout. The more you ran in your zone, the higher the percentage!

The VSS takes into account that it takes time for your body to speed up or slow down to get to the next zone, so you don’t have to be perfect to score well. But the higher your VSS with each run, the more precisely you’re building your engine and improving your running performance over the long term.

How do I create a VALR training plan, why are some options limited (like running 7 days a week)?
To create a training plan, select the “Activity” tab on the bottom of the VALR phone app screen, then press the pink ‘+’ in the top right corner.

This will take you to an options page that allows you to train for a specific event (the “Event” tab) or to train for “General Fitness” by selecting that tab. Then enter information about your current and available training time, and days of the weeks you can train.

For best results, we strongly recommend training no fewer than 3 days per week so that you can see benefits. We also strongly recommend training no more than 6 days per week, since a rest day is important to allow your body to adapt to the training stresses from the week.

Pro tip: these rest/adaptation days are when you get your biggest gains! That’s why even Olympic‐level athletes take a day off. But we recognize some people like to train 7 days a week. If that’s you, then we recommend an easy, Zone 1 jog using JustGo the day after your long run.

How do I edit an active VALR training plan?
Your plan is designed based on the goals and training availability you entered when first setting it up. However, we know things can change. To delete, edit, or end your current training plan, please follow these steps:

  • From the VALR phone app Dashboard, press the “Activity” tab on the bottom of the screen
  • Slide the “Current training plan” tile to the left to see options to delete, edit, or end a training plan
  • When editing your training plan, be sure to press “Save Changes” at the bottom of the screen
  • Any workout updates that result from edits to the plan will take effect with the start of the following week since the current week has already been started as previously set up; please see the next question to learn how to adjust your workouts planned for this current week

How do I reorder planned workouts within a training week?
Some weeks require more scheduling flexibility than others. You can follow these steps to reorder your workouts within a specific training week:

  • Go to the Activity section by pressing the “Activity” tab at the bottom of your VALR phone app screen
  • Open your “Current training plan” by clicking on the tile
  • Tap the “Reorder” button in the upper right corner of the screen’s navigation bar. This will display a drag handle (3 horizontal lines) on the right side of each workout that can be moved to reorder your workouts
  • When you have finished editing your workout week, press “Done” in the upper right corner of the screen to save the changes

How can I edit or delete a run that I’ve already completed?
There can be a number of reasons to edit a completed workout, such as if your battery dies during your run, you forgot to start the app on time, or you forget to stop the app when you finished running. To edit your completed workout, take the following steps:

  • Go to the Activity section by pressing the “Activity” tab at the bottom of your VALR phone app screen
  • Open your “Current training plan” by clicking on the tile
  • Scroll down to the run in question. Slide the tile to the right to edit it, and use the editor that appears on the screen to change the run data
  • When editing your workout, be sure to press “Save” at the bottom of the screen
  • If you need to delete the run, such as if you started the app by mistake, just swipe the tile to the left

I went running without my VALR app. How can I add the run into the app so it’s included in my weekly totals?
To add a new run into the app, take the following steps:

  • Go to the Activity section by pressing the “Activity” tab at the bottom of your VALR phone app screen
  • Open your “Current training plan” by clicking on the tile
  • At the bottom of the current week, press the tile at the bottom that lets you add a run, and use the editor that appears on the screen to enter the information
  • When adding your workout, be sure to press “Save” at the bottom of the screen

How do I access VALR’s audio coaching cues?
For Apple Watch audio coaching:

  • Before beginning your run, open the VALR phone app More > Workout Preferences page to manage audio coaching options
  • Connect ear buds directly to the Watch for audio coaching
  • After starting a workout, you can also swipe the VALR Watch app screen left to Settings to manage audio coaching options

For iPhone audio coaching:

  • Connect ear buds directly to iPhone for audio coaching
  • On the VALR phone app, open More > Workout Preferences to manage audio coaching options

I’ve downloaded the VALR app onto my iPhone, but the VALR app is not showing up on my Apple Watch. How do I get VALR on my Watch?

  • Open Apple’s Watch utility app on your iPhone
  • Scroll to the bottom to see “Available Apps” to find VALR
  • If VALR is not installed on your Watch, you will see VALR listed under “Available Apps”
  • Press “Install” to install VALR app on your Watch
  • If VALR already appears under the “INSTALLED ON APPLE WATCH” list of apps, then select VALR and be sure to toggle the “Show App on Apple Watch” button so that it shows as green

How do I connect VALR to Apple HealthKit?
VALR will use the heart rate monitor incorporated into your Apple Watch once you authorize HealthKit data to be shared with VALR. The VALR app will request authorization of HealthKit data. If you do not authorize HealthKit data at that time, please follow these steps to authorize HealthKit for use with VALR so that the app can access your Watch heart rate monitor:

  • Open Apple’s Settings on your Watch and go to Health > Apps > VALR
  • Press “Turn All Categories On” to authorize Health data for use with VALR

How do I get the next available workouts from a training plan onto my watch?
The watch and phone apps will attempt to automatically synchronize the current week’s workouts whenever the devices are active and within normal Bluetooth range (approximately 30 to 50 feet). The VALR Watch app Welcome screen also offers an “Update Workouts” button that will manually send the latest workouts from the phone to the Watch (you can find this button by scrolling down).

Why did my VALR workout end on its own?
Apple software permits only one workout session to be tracked on the Apple Watch at a time. If you open and launch a workout on another app during a VALR run, your VALR workout will end. VALR will automatically save your workout data up to that point and upload it to your phone.

What should I do if I don’t see my workout results on my iPhone app?
When you finish a run using your VALR Watch app, the Watch will attempt to automatically send the workout results to your iPhone when both devices are active and within normal Bluetooth range (approximately 30 to 50 feet).

If you completed a workout on your Watch but don’t yet see your workout results on your iPhone, please go to the Settings page on your VALR Watch app by swiping the screen left, then scrolling down to press the “Transfer Results” button for a manual transfer.

Also, it may seem silly to check, but make sure your Watch is actively connected to your Apple Watch by clicking the Bluetooth option in your iPhone Settings screen. Sometimes the Watch can disconnect, then your workouts can’t load to your phone.

Location Services: why don’t I see distance/speed during my workout?
Location Services are required to generate workout performance data (miles/km, pace, map routes). If the VALR phone or Watch app is showing you current weather information, then location services are likely already enabled for VALR.

If needed, the VALR app will request authorization of Location Services. On the phone you can confirm Location Services on the Apple iPhone Settings > Privacy page. Tap “Location Services” and verify the button is toggled to “On” (in green). Scroll down to find the VALR app and ensure it is authorized with a “While Using the App” or “Always” permission setting.

Location Services authorization is controlled by the phone, but you can view the status on the Watch by similarly visiting Apple Watch Settings > Privacy > Location Services and verify Location Services are toggled “On” (in green). Scroll down and verify VALR is authorized with the “While Using the App” or “Always” permission.

Why isn’t the app displaying weather information?
Both the Watch and phone will attempt to import weather service data when current locations is known. No weather information will be available if Location Services are disabled or if the weather service is unable to respond. If your watch does not have cellular service capability and is not connected to Wi‐Fi, weather data will not be available.

Why isn’t my Heart Rate Monitor working?
If your Heart Rate Monitor (HRM) is providing data to the VALR app, but the data is obviously incorrect, there is a good chance that the HRM hardware itself is not getting a good measurement of your heart rate. This often happens in cold or windy conditions.

To improve the sensor’s ability to read your heart rate, try wetting the back of the HRM where it touches your skin with a dab of water so it is damp when you put it on. If it’s windy out, consider adding a windproof covering (windproof jacket or gauntlet-style glove) to protect the HRM sensor from the wind.

Why isn’t my Heart Rate Monitor connecting?
If you are using VALR on your Apple Watch, then the heart rate monitor that is already built into the Watch will be all that you need to work out.

If you are running with the VALR app on your iPhone instead of your Watch, you will also need to use an external Heart Rate Monitor (HRM)—usually on a chest strap or arm strap—so the app can get the data it needs during your workout. VALR can use any Heart Rate Monitor that uses the Bluetooth Smart, Low Energy open standard and is not restricted from using third party apps by the manufacturer.

If your monitor is unrestricted and properly configured but still will not connect, there are several issues that might cause the problem. First, please verify that Bluetooth is powered “On” (toggled to green) from the Apple iPhone Settings > Bluetooth page as the first step. Then follow these steps in order:

1.  Verify VALR is connected to the Heart Rate Monitor you plan to use (HRM)

  • If you have more than one HRM or there is more than one HRM in range, it’s possible VALR was connected to wrong monitor; start by opening the VALR app
  • View the selected monitor on the “HR Monitor for Phone” screen under the VALR phone app “More” tab
  • If the monitor is not the desired one, remove it and scan for the HR Monitor you plan to use

2.  If you are using another app on your phone that can connect to your monitor, it might be “stuck” talking to that app

  • Completely close the other app swipe up from the bottom of the screen to see open apps and (swipe up on an app window to dismiss it)
  • Open the VALR phone app and remove a previously selected monitor on the “HR Monitor for Phone” screen under the VALR app “More” tab if applicable
  • Close the VALR app (swipe up from the bottom of the screen to see open apps and swipe up on the app window to dismiss it)
  • Turn “Off” the Bluetooth on iPhone via the Apple iPhone Settings screen
  • Restart Bluetooth by turning “On”
  • Open the VALR phone app and go to the “HR Monitor for Phone” screen under the VALR app’s “More” tab
  • Scan for monitors and see if it comes up to connect to it

It is important that you user the VALR app to connect with your Heart Rate Monitor, and not the Apple iPhone Settings > Bluetooth page. Otherwise with VALR app will not be able to “find” the monitor and connect with it.

3.  If the Heart Rate Monitor cannot sense your heartbeat, the monitor will not be visible to your phone

  • Follow the manufacturer’s instructions to get a good connection with your skin; a common recommendation is to wet the side of the monitor that faces your skin with water, allowing it to better sense your heartbeat
  • Check or replace the monitor battery; Heart Rate Monitor batteries typically last for a very long time, but a very weak or dead battery could cause your monitor not to connect

4.  The iPhone might be connected to a different Bluetooth device

  • In the VALR app, go to the “HR Monitor for Phone” screen under the VALR phone app “More” tab and remove the previously selected monitor, if there is one
  • Close the VALR app (swipe up from the bottom of the screen and swipe up on the app window to dismiss the app window)
  • Disconnect all Heart Rate Monitor hardware connected via Bluetooth in your Apple iPhone Settings > Bluetooth page
  • Open VALR and go to the “HR Monitor for Phone” screen under the VALR phone app “More” tab
  • Scan for monitors and see if it is displayed for connection

5.  A temporary glitch related to Bluetooth connectivity in the phone’s operating environment might prevent connection

  • First try turning Bluetooth “Off” and back “On” using the Apple iPhone Settings > Bluetooth page. Then go to the “HR Monitor for Phone” screen under the VALR phone app “More” tab and remove the previously selected monitor, if there is one
  • Power off your iPhone entirely
  • Restart your iPhone
  • Open the VALR phone app and go to the “HR Monitor for Phone” screen under the VALR phone app “More” tab
  • Scan for monitors and see if it is displayed for connection